What we do, what we do not, and what we ask of you.

1. Who we are

Firearmdesk is operated by Wayne de Jager, trading as Firearmdesk, at 44 Bosduif Street, George, 6529, which is also the address for legal service. The operating company is registered and its name is being finalised; the registered name and number will appear here once settled. Email support@firearmdesk.co.za.

Firearmdesk is an administration and coordination service. It is not a law firm, does not give legal advice, is not a licensed firearms dealer, and does not act for or on behalf of the South African Police Service or the Central Firearms Registry. Nothing on this site or in the portal is legal advice; the estate's attorney advises the executor.

2. The service

On a firm's referral we open a matter, verify the executor's authority from the documents supplied, arrange custody of the estate's firearms at a licensed custody site, obtain a valuation, present the executor with the options permitted for the matter, record the executor's signed instruction, track the resulting sale, transfer or other lawful disposal, and deliver a closure pack. The portal shows the status of each matter, who holds the next action, the documents on file and the custody history.

Regulated steps, in particular receipt of a firearm into dealer custody and any disposal, proceed only under a legal rule that counsel has reviewed and compliance has activated. External regulatory steps are recorded as waiting states with evidence, never as approvals. See legal basis and updates.

Position as at 21 September 2026: Receipt into dealer custody opens once counsel confirms the court order is operative; until then we open the matter, verify authority and gather documents, and the custody step waits with its evidence. No custody site is yet under contract. A referral made now is opened, triaged and its documents gathered; before any step that cannot yet proceed, we tell the firm in writing, and the firm may ask us to withdraw the referral.

3. Referrals

• A referral may be made only by a person authorised to act for the estate or the referring firm.
• The referrer confirms that the information given is accurate to the best of their knowledge and undertakes to correct it when it changes.
• Firearm serial numbers, identity numbers and documents are supplied through the portal, never by email or in the free-text fields of the referral form.
• A referral opens a matter; it does not by itself transfer possession of any firearm or create custody. Custody begins only with the receipt issued by the custody site.
• A firm may ask us to withdraw a referral before custody begins; the request and its outcome are recorded on the matter. Once a firearm is in custody, the executor's instruction governs what happens to it.

4. Custody

Firearms are held only at licensed custody sites whose dealer licence and storage approval are recorded and current. The firm is told the custody region and when custody is confirmed; the site's identity, address and internal storage positions are not disclosed outside the site and platform operations. Every receipt, movement and release is receipted. Release from custody requires the executor's signed instruction and the release checks described on the security and chain of custody page. Payment never causes a release or disposal; a custody site may, however, make release conditional on its storage charges being settled, and where it does that appears as a release check on the matter.

5. Fees and money

• Professional fees and storage charges follow the fee schedule and rate plan that apply to the matter. We send the schedule to the firm before any charge is incurred; the portal shows every charge as it is recorded, and a statement is available at any time.
• Fees are invoiced to the firm or the estate and paid by electronic transfer using the invoice number as reference. We do not take card payments.
• We never receive or hold the proceeds of a sale. Proceeds settle from the dealer to the estate or the attorney's trust account, and the settlement statement records them from evidence.
• Storage charges accrue from receipt under the applicable rate plan and stop at release.
• Disputes about a charge are raised through the contact page and recorded on the charge; a disputed storage charge is not treated as overdue while it is under review.

6. Accounts and access

• Professional users keep their credentials confidential and use two-factor verification where their role requires it.
• Executors access the portal by secure link and one-time code; links are personal, time-limited and must not be forwarded.
• Each firm sees only its own matters; access is enforced on the server, and sign-ins, downloads and every change are recorded.
• We may suspend access to protect the platform or its users, and will explain the reason to the account holder by email.

7. Records and documents

Receipts, valuations, instructions, statements and the closure pack generated by the platform are records of the matter and are kept for at least five years after the matter closes, as described in the privacy notice. Records are corrected by superseding entries, never edited or deleted in place. The firm may download the matter documents visible to it that have passed the malware scan, at any time while it has access.

8. Availability and changes

We aim to keep the site and portal available at all times but do not guarantee uninterrupted access; planned maintenance is announced on this site and by email to account holders in advance. We may change the service and these terms; the version in force is shown on this page and recorded with each referral, and a material change is announced by email before it takes effect.

9. Liability

We perform the service with reasonable care and skill. We are not responsible for the accuracy of documents supplied by others, for the decisions of a court, the police, the Central Firearms Registry or another authority, or for loss that arises from information withheld from us. Nothing in these terms excludes or limits liability that cannot be excluded or limited under the Consumer Protection Act or other law.

10. Intellectual property

The site, the portal, the Firearmdesk name and mark and the documents the platform generates belong to us or our licensors. Matter documents may be used for the administration of the estate they concern.

11. Law and complaints

South African law applies. Complaints follow the route on the contact page; the courts of South Africa have jurisdiction over any dispute that is not resolved that way.